Inquiry
Form.
For inquiries regarding compositions, batch records, sourcing documentation, or wholesale orders. The Galdon team responds to all verified inquiries within two business days.
Response Standards
The Galdon team reviews all incoming inquiries during standard office hours (Monday to Friday, 09:00 to 18:00 WIB). Batch certificate requests and composition documentation inquiries are typically fulfilled within three business days, subject to archive retrieval time.
For time-sensitive wholesale inquiries, direct phone contact during office hours is recommended.